Job Offer : Shelter Coordinator
Job purpose: The Shelter Coordinator is responsible for the day-to-day operations of the homeless shelter, ensuring a safe, supportive, and welcoming environment for residents. This role provides leadership to shelter staff, oversees program delivery, and ensures that all reporting and documentation requirements are accurate and up to date. The Shelter Coordinator acts as the primary liaison between staff and the Director, supporting consistent communication and smooth shelter operations.
Staff Supervision & Leadership
- Provide daily supervision and support to shelter staff and volunteers.
- Schedule shifts, assign tasks, and ensure adequate staffing coverage.
- Model a housing-first, client-centered, trauma-informed approach in all interactions.
- Ensure HR policies and procedures are followed.
Shelter Operations
- Oversee daily shelter activities to ensure safety, cleanliness, and compliance with policies.
- Monitor resident intake, orientation, and exit procedures.
- Address operational issues as they arise and inform the director promptly.
- Ensure facility inspections, safety checks, and maintenance requests are completed.
Reporting & Administration
- Ensure accurate and timely completion of all staff reports, incident logs, and resident records.
- Maintain statistical data on shelter usage, client outcomes, and service delivery.
- Submit weekly and monthly reports to the Director.
- Ensure staff compliance with policies and procedures.
Resident Support & Program Delivery
- Support staff in providing quality services to residents, including referrals to housing, healthcare, and community resources.
- Monitor program effectiveness and identify opportunities for improvement.
- Address escalated resident concerns and incidents in collaboration with staff.
Communication & Collaboration
- Serve as the point of contact between staff and the Director.
- Communicate program updates, policy changes, and organizational priorities to staff.
- Collaborate with community partners, agencies, and service providers as needed.
*** These duties are only the main tasks of the job; other responsibilities may be added to ensure the smooth running of the organization. ***
Required qualifications:
- Diploma or degree in Social Work, Human Services, Project Management, or related field (or equivalent experience).
- Minimum 2–3 years of experience in Project management, with supervisory experience preferred.
- Bilingual – English and French
- Strong leadership, communication, and conflict-resolution skills.
- Strong HR management skills.
- Ability to manage documentation, reporting, and data systems accurately.
- Strong organizational skills and the ability to manage multiple priorities.
- Flexibility to work evenings, weekends, or on-call as required.
Core Competencies
- Leadership and team management
- Accountability and attention to detail
- Compassion and empathy
- Crisis intervention and problem-solving
- Cultural sensitivity and inclusivity
Equipment and materials used:
Computer, spreadsheet program, email, internet, telephone, photocopier, fax machine, and other office equipment.
Working conditions and Salary:
Full time, (flexibility to work evenings, weekends, or on-call as required, $28/hour.
Send your resume to Jennifer Pitre at : jennifer.pitre@csrchaleurrsc.ca or in person at 702 suite 2, Principale Street, Petit-Rocher.
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